B1:    Organizational readiness for clinical information technologies: culture, change management, and evaluation

Bonnie Kaplan PhD is a Lecturer at the Yale School of Medicine, Center for Medical Informatics, a Senior Scientist at Boston University, Medical Information Systems Unit, and President of Kaplan Associates.

Bonnie specializes in change management, benefits realization, and identifying and addressing user concerns. The author of more than 40 refereed papers as well as numerous other articles and publications, she wrote invited chapters in the two most important books on evaluating information systems in health care. Her consulting clients include US Department of Veterans Affairs (VA) and the US National Institute of Standards and Technology (NIST); the Universities of Pittsburgh, Chicago, and Cincinnati; and Boston, Oregon Health Sciences, and Johns Hopkins Universities; and Massachusetts General Hospital, Michael Reese Hospital and Medical Center, and the Institute of Living. Her international clients include the Alberta Heritage Foundation for Medical Research, and the UK Department of Health. She also serves on the Bristol-Myers Squibb Worldwide Medicines Group Information and Knowledge Management Advisory Board.

She is on the Scientific Program Committee for the AMIA 2001 Symposium and was one of four members of the Scientific Program Committee of the American Medical Informatics Association Spring Congress. She serves as chair of the American Medical Informatics Association's new task force on Consumer Health Informatics, American Medical Informatics Association People and Organizational Issues Working Group and the International Medical Informatics Association Working Group-13: Organizational Impacts, and newsletter editor for these working groups.

Dr. Kaplan holds a PhD from the University of Chicago and is a Fellow of the American College of Medical Informatics.